Terms & Conditions

Payment Policy

- Please Note: Your credit card will be charged at the time your booking is confirmed but this is a manual process and may take 5-10 days to show on your account
- Bookings only confirmed by receipt of full payment or deposit (by negotiation and for groups or bookings of more than 2 days)
- Rates are subject to change without prior notification and therefore may vary from published media

Cancellation Policy

- Refunds for cancellations within 2 wks of booked date subject to an administration fee of $25
- Payments/deposits for cancellations within 1 wk of booked date are non-refundable*
- No refunds will be given for early departures
- In the event of a non-arrival where a deposit has been paid, the total remaining amount will be charged
- Booked dates can be changed once only (subject to availability) following a confirmed booking

*We understand that all cancellations have reasons behind them and that each case is different. In some cases we will issue a voucher to the value of your payment/deposit, to be redeemed for a future stay within 6 months. However, as the weather in this area is so unpredictable and the forecast is often incorrect, we do not accept unfavourable weather conditions as a suitable reason to postpone your stay with us.

Child Policy

- Children are 13yrs and under
- Infants are 5yrs and under

Other

We're pet friendly! We know it's hard to leave your family pets behind - which is why we don't mind if you bring them with you. Like all pet friendly Parks though we welcome responsible owners who keep their pets under control at all times and clean up after them.
Please note: for obvious allergy related reasons we cannot allow pets in our Kiwi Cottage and standard cabins. You will need to be happy that your pet can sleep outside with these accommodation options.